Refund policy

Due to products being made to order, we don’t accept returns or size/color exchanges.

If your customer’s order is returned due to carrier error or an invalid address, Printful will offer to reship the order. If their products arrive damaged or defective, your customer can either request a replacement or ask for a refund within 30 days of product delivery. Photographic proof may be required.

Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery timeframe.

1. No Returns for Buyer's Remorse or Incorrect Selection: 

• Printful's products are made to order, meaning they are printed specifically for each customer, so returns for reasons like "changed their mind" or ordering the wrong size are not typically accepted. 

• If a customer needs a different size, it's recommended to consult the sizing charts available in the product description before ordering, according to Printful (https://www.google.com/url?q=https://help.printful.com/hc/en-us/articles/360014007180-How-long-do-I-have-to-submit-a-claim-for-a-return-exchange&sa=U&sqi=2&ved=2ahUKEwiD4Zi4o_qOAxVoFFkFHaSRCbQQjJEMegUIvQEQAQ&usg=AOvVaw2_aMrjp4EkdsQXOjc-uh_d). 

2. Returns for Quality Issues: 

• Printful does offer returns and refunds for damaged, misprinted, or defective items. 

• If a product arrives damaged or with a printing error, customers can request a replacement or refund within 30 days of delivery. 

• Customers will need to provide photographic proof of the damage or defect when submitting a claim. 

• In cases of fulfillment errors, such as receiving the wrong item, Printful will also cover the cost of a replacement. 

3. Returns Due to Shipping Issues: 

• If a package is returned to Printful due to an incorrect address or the customer's failure to claim it, it will be held for 30 days. 

• During this time, the customer can confirm their address and request a reshipment, but Printful may charge shipping costs for the reshipment.